Commercial Ltd and any 3rd party providers collect, use, secure, transfer and
share Your information. The policy also sets out Your rights and who You can
contact for more information. Please read this policy carefully to understand
our practices regarding Your personal data and how We will treat it.
For the purpose of the Data Protection Legislation the data controller is Virtual
Commercial Ltd of Moda Business Centre, Stirling Way, Borehamwood, WD6
Virtual Commercial Ltd is a controller for the personal information that it
collects and uses about You. We will treat Your personal information as
confidential and in accordance with applicable data protection legislation and
Your personal information will only be shared with others in accordance with
Personal information is any information that tells us something about You.
This could include information such as name, contact details, date of birth,
bank account details or any information about Your needs or circumstances
which would allow us to identify You.
We will collect Your full name and contact details (such as phone number,
email address) from You whenever You engage with us.
In addition, if We are providing a service to You, or on Your behalf, where We are required to do so by law, We will collect information relating to Your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of Your place of residence (such as a recent bank statement or utility bill) and the information contained therein.
Depending on the service that We provide to You (or on Your behalf) We may also collect additional personal information as detailed below:
If You are selling or letting a property through us;
If You wish to rent or purchase property We are listing;
Under data protection legislation We are only permitted to use Your personal information if We have a legal basis for doing so. We rely on the following legal bases to use Your information;
In more limited circumstances We may also rely on the following legal bases:
We may process special categories of personal information and criminal conviction information in the following limited circumstances:
Your personal information will be used for the services You have requested from us below;
Buy, Sell, Let, Rent Property:
In addition to help You with a property related service We have to comply with certain regulations for example the “Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations).” We are required to obtain certain information from You to comply with regulations. The information provided will only be used by Virtual Commercial Ltd in relation to complying with the Regulations and will not be shared with any other party outside of the company unless We are required to do so under law.
If You decide to enter in to a business relationship with Virtual Commercial Ltd You must comply with certain regulations.
We will require two separate Identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process depending whether You are a Buyer, Seller, Landlord or Tenant.
Primary documents - proof of ID:
Secondary documents - proof of residence:
We reserve the right to employ third party electronic verification for the purpose of verifying identity. This search will not affect Your credit rating.
We need some of Your personal information to perform the services You have requested from us. For example:
We also need some information so that We can comply with our legal obligations. For example, We may need identity documents from You to meet our obligations to prevent fraud and money laundering.
If You do not provide the information required for these purposes, We will not be able to perform our contract with You and may not be able to provide services to You or continue to provide certain services to You. We will explain when this is the case at the point where We collect information from You.
We ensure that there are appropriate technical, physical, electronic, and administrative safeguards in place to protect Your personal details from unauthorised access.
Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although We will do our best to protect Your personal data, We cannot guarantee the security of Your data transmitted to our website; any transmission is at Your own risk. Once We have received Your information, We will use strict procedures and security features to try to prevent unauthorised access.
We only keep Your information for as long as necessary. We generally keep personal information for 6 years after last contact with You. The retention period may be longer than the period for which We are providing services to You where We have statutory or regulatory obligations to retain personal information for a longer period, or where We may need to retain the information in case of a legal claim.
Data that You submit via our website is sent to and stored on secure servers. Data may be transferred to, and stored at a destination outside the European Economic Area (“EEA”) and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers, related companies, agents or contractors. Such transfers may be made in order to improve our website or to assist in our security activities.
We do not generally rely on Your consent as the legal basis for transferring Your personal data to outside the EEA, however where We feel it is necessary or appropriate We may seek to rely on Your consent as the legal basis for such processing. Where We do, You may withdraw Your consent at any time in the manner described below.
You have a number of rights in relation to Your personal information, these include the right to:
If You would like to exercise any of Your rights please contact: email@example.com
Cookies can also be categorised in accordance with how long they are saved on Your device: “session cookies” are short-term cookies that are only saved on the device’s memory for the duration of a user’s visit to the website, whereas “persistent cookies” remain saved in the device’s memory for a set period of time, even after the browser session has ended.
If You have any complaints about the way We use Your personal information please contact a Director at firstname.lastname@example.org who will try to resolve the issue. If We cannot resolve any issue, You have the right to complain to the data protection authority in Your country (the Information Commissioner in the UK), via their helpline on 0303 123 1113.